Shipping policy

Shipping Policy

Thank you for shopping with Cardwizards Exchange. This policy explains how and when we ship your orders. If you have any questions, email us at selbymike29@gmail.com and we'll be glad to help.

Order Processing

Orders are processed and packed within 1–3 business days of purchase. Business days are Monday through Friday, excluding public holidays. During major set releases, sales, or holiday periods, processing may take a little longer — we'll always do our best to get your cards out quickly.

How We Pack

Every card is packed with care. Single cards are sleeved and placed in a toploader or protective holder, and sealed and higher-value items are packed to guard against bending and moisture during transit. Protective packaging is included at no extra cost.

Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on the size and weight of your order and your delivery address. Estimated delivery times are provided by the carrier and are not guaranteed. Delays caused by the carrier, customs, or weather are outside our control.

Tracking

Once your order ships, we'll email you a confirmation with tracking information where available. Please allow up to 48 hours for tracking details to update after your order is dispatched.

Lost, Stolen, or Damaged Packages

We strongly recommend selecting a tracked and insured shipping option at checkout when available. Once a package is handed to the carrier, it is in their care. If your package is lost, stolen, or arrives damaged, contact us within 48 hours of the delivery date with your order number and photos where relevant, and we'll help you file a claim or make it right where possible.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we'll contact you to arrange re-shipment at an additional cost.

International Shipping

Where we offer international shipping, please note that any customs duties, taxes, or import fees are the responsibility of the buyer and are not included in our shipping charges. Customs processing may add to delivery times.