Refund policy

Returns & Refunds

At Cardwizards Exchange, we want you to be happy with your purchase. We accept returns within 14 days of delivery, subject to the conditions below. If 14 days have passed since your order was delivered, we are unable to offer a refund or exchange.

Conditions for a Return

To be eligible for a return, your item must be:

In the same condition you received it, unused and undamaged;
Returned in its original packaging, protective sleeve, toploader, or case where applicable; and
Accompanied by your order number or proof of purchase.

Final Sale / Non-Returnable Items

Because of the nature of collectible trading cards, the following are final sale and cannot be returned:

Opened sealed product — booster boxes, booster packs, tins, bundles, or any factory-sealed product whose seal has been broken or opened;
Items returned outside the 14-day window or without proof of purchase;
Items damaged after delivery due to handling, storage, or attempted grading.

Damaged, Defective, or Not-as-Described Items

We carefully pack and describe every card. If your item arrives damaged in transit, or does not match its listed condition or description, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will make it right with a replacement, exchange, or full refund, including any return shipping cost when the issue is our fault.

How to Start a Return

Email us at selbymike29@gmail.com with your order number and the reason for your return. We will review your request and, if approved, send return instructions. Please do not ship items back before receiving approval, as unapproved returns may not be accepted.

Return Shipping

Unless the return is due to our error (wrong, defective, or damaged item), the buyer is responsible for return shipping costs. We strongly recommend using a tracked and insured shipping method, as we cannot be responsible for items lost or damaged on their way back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear. Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

If you would like to exchange an eligible item for another, contact us at selbymike29@gmail.com and we will help arrange it based on current availability.